Refund policy

We hope you love your UPMEN footwear. However, if you are not completely happy with your purchase, you may return it as long as:

14 days have not passed since you received your purchase
The footwear is in new condition and with the original packaging

Our policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately, we can’t offer you a refund. Returns must be in new condition (no wear on soles, no creases in the leather). It must also be in the original packaging.

Non-returnable items:

Gift Cards

International returns will incur shipping costs, which will be deducted from the refund amount.

Return Process

To complete your return, please email, call or text UPMEN

Email: sole@upmen.com

Phone: +1 920-278-2030

UPMEN will provide you with a free return packaging label.

Refunds

Once your return is received, we will email you that we have refunded your purchase amount.

Your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method. Refunds are typically processed within 3 to 5 days.

Late or missing refunds

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please get in touch with us at sole@upmen.com.

Shipping

Please send returns to our return address at: