Shipping
When you purchase an UPMEN made-to-order boot, you will receive a notification throughout the shipping process.
You can expect your custom boot at your door in about four weeks. Every pair of our custom Goodyear welt boots are handmade without cutting corners.
UPMEN ships to the United States
UPMEN provides free shipping for orders within the United States.
RETURNS AND EXCHANGES
If you are not completely happy with your UPMEN boot, we make it easy for you to return it.
You can return your boot as long as 14 days have not passed since you recieved your boot. Please return the boot in new condition and with the original packaging. Full REFUND POLICY
The return is free if you are returning from an address in the United States.
UPMEN would provide you with a free return label through email. Once we receive the boot, we will credit back the entire purchase amount after we inspect the boot.
To complete your return, please please send us an email at sole@upmen.com.
UPMEN will send you a return packaging label through email for you to print. Please repack your order in its original packaging and use the return label to send the order back.
We do handmake every boot. An exchange would entail sending back your current boot and making another one with the same four-week lead time.
We may have your size and style in stock in rare cases, but you can choose to have the boot remade.
MEASURING AND SIZE
When a customer asks us their size, our first question is; What size do you reach for when you go to the store? If that size fits you 90% of the time. Then please order that size.
We have sizes 5 through 17 and all half sizes.
The width we provide is D - Standard, EE - Wide, and EEE- Extra Wide.
Our sizes will convert to women's boot sizes.
If you use full insole/inserts at least a 1/8 inch thick, we recommend emailing us at sole@upmen.com.
Please email us at sole@upmen.com
We will recommend that you place your order with the larger size. Then will be able to have the correct sizes between the right and left boot.
UPMEN CONSTRUCTION
UPMEN takes pride in every boot we build. We only use the best materials and time-proven traditional construction methods.
UPMEN produces all our footwear in Almansa, Spain.