Shipping policy

Whether you buy a custom order or stock, you will receive notification through the entire shipping process.

You can expect to receive your custom footwear at your door in about four weeks. Our custom footwear is made from scratch, using our proven lasts to ensure comfort. In addition, we use the best materials and do not cut any corners in making your footwear.

International shipments, please give an extra week for your footwear to arrive.

UPMEN ships both domestically and internationally.

UPMEN provides free shipping for orders within the Continental United States. Shipping and duties fees will apply for international orders on checkout.

Returns and exchanges

If you are not completely happy with your UPMEN footwear, we make it easy for you to return.

You may return your purchase as long as, 14 days have not past since you received your purchase and the footwear is in new condition and in the original packaging. Full REFUND POLICY

To complete your return, please visit UPMEN Return Center and follow the direction within the return center or please send us an email at sole@upmen.com. UPMEN will provide you a return packaging label through email for you to print. Please repack your order in original packaging and use the return label to send the order back. You will receive the cost of the purchase back onto your payment method after UPMEN receives your return. 

UPMEN will provide an exchange if the size and style you want are available within our stock. Your return can be applied to store credit to order your return. Otherwise, you will receive your money back and can place another order.

If you are located in the Continental United States, UPMEN will provide you a free return label. If you are located outside the Continental United States, UPMEN will reduce your refund by the cost of shipping associated with the return label.

Measuring and Size

The best way to ensure your custom order footwear will fit is to find a Brannock Device, typically found at most shoe stores.

To ensure the best online experience, UPMEN builds each of its lasts to run true-to-size concerning standards of Brannock foot-measuring device.

Our boots tend to fit narrow but will stretch with wear. UPMEN took a comfortable approach to our design by choosing full calfskin lining and cork midsole. The calfskin will stretch to blanket your upper foot, while the cork midsole will sink to contour your foot. 

The best way to ensure your fit is to use a Brannock device. Our boot will match your results. If you run between sizes, we recommend you purchase 1/2 size up or reach out to sole@upmen.com.

See Size Chart

UPMEN provide D - Standard, EE - Wide, and EEE- Extra Wide. If you don’t see your size, you can always order a custom boot, which we can have made from size 5 to 17 and everything in between.

If you use full insole/inserts at least a 1/8 inch thick, then we recommend adding a note to your order. You will be able to add custom notes on checkout. In the note, the box informs us that you will be using your own insole/insert. UPMEN will build the boot without an insole. You will still have the benefit of the cork midsole. This way, you will have ample room in your boot to place your insert. Note Example "I wear custom full insoles over 1/8 inch thick. I would like the boots made without the insole."

Place your order with the larger foot size. Then we recommend adding a note to your order. You will be able to add custom notes on checkout. In the note, the box informs us what size you require. Example "My left boot size is 9.5 and my right boot size 10." We will make the boots accordingly.

UPMEN Construction

UPMEN takes pride in every boot we build. We only use the best materials and time-proven traditional construction methods.

We only source from socially responsible businesses with ethical manufacturing practices in Europe.

-Dainite soles are made in England

-Vibram soles are made in Italy

-Leather produced from Italian tanneries

-Boots are handmade in Spain using Goodyear welt construction

See how we make your boot

UPMEN produces all our footwear in Almansa, Spain. We have quality assurance in Spain and in the United States to ensure every pair we make arrives with the highest quality.