When you purchase an UPMEN made-to-order boot, you will receive a notification throughout the shipping process.
You can expect your custom boot at your door in about four weeks. Every pair of our custom Goodyear welt boots are handmade without cutting corners.
We do keep you up-to-date throughout the construction process. You can track your order here.
UPMEN ships both domestically and internationally.
All international shipments will receive their custom boot in our cardboard box.
In the United States, customers can choose wood box shipping.
UPMEN provides free shipping for orders within the United States.
International customers will receive a shipping and duty fee upon checkout.
RETURNS AND EXCHANGES
If you are not completely happy with your UPMEN boot, we make it easy for you to return it.
You can return your boot as long as 14 days have not passed since you bought it. Please return the boot in new condition and with the original packaging. Full REFUND POLICY
The return is free if you are returning from an address in the United States.
UPMEN would provide you with a free return label through email. Once we receive the boot, we will credit back the entire purchase amount after we receive the boot.
The return will cost the shipping amount if you return from an international address.
UPMEN will send you a return label through email. Once we receive the boot, we will credit the purchase amount minus the shipping cost.
To complete your return, please please send us an email at firstname.lastname@example.org.
UPMEN will send you a return packaging label through email for you to print. Please repack your order in its original packaging and use the return label to send the order back.
We do handmake every boot. An exchange would entail sending back your current boot and making another one with the same four-week lead time.
We may have your size and style in stock in rear cases, but you can choose to have the boot remade.
MEASURING AND SIZE
The best way to ensure your custom order boot will fit is to find a Brannock Device, typically found at most shoe stores.
We have sizes 5 through 17 and all half sizes.
The width we provide is D - Standard, EE - Wide, and EEE- Extra Wide.
Our sizes will convert to women's boot sizes.
If you use full insole/inserts at least a 1/8 inch thick, we recommend emailing us at email@example.com.
We can build the boot without an insole. You will still have the benefit of the cork midsole. This way, you will have ample room to place your insert.
Please email us at firstname.lastname@example.org
We will recommend that you place your order with the larger size. Then will be able to have the correct sizes between the right and left boot.
UPMEN takes pride in every boot we build. We only use the best materials and time-proven traditional construction methods.
UPMEN produces all our footwear in Almansa, Spain.